Information we receive
When you submit an inquiry, we may receive your name, work email, phone, company, country or market, and the production requirement you choose to describe. The website may also create basic technical records such as IP address, browser type, device information, requested pages, referral source, time, and security events. If a later conversation requires design files, machine serial information, photographs, or service records, the responsible representative should identify an appropriate transfer channel and the purpose for collecting them.
Do not place sensitive personal data, confidential customer lists, payment-card details, health information, government identifiers, or export-controlled material in the general inquiry form.
How information is used
Information may be used to respond to requests, route an inquiry to the appropriate market or distributor, prepare an application review, assess compatibility questions, schedule a demonstration, protect the website, maintain records, and comply with legal obligations. Production details may help identify which garment samples, artwork facts, frames, utilities, or service questions must be clarified. We do not treat an inquiry as evidence that a machine is suitable or that a transaction has been accepted.
Sharing and processors
Information may be shared with personnel, service providers, hosting or security vendors, and relevant distributors or representatives when needed for the stated purpose. Access should be limited according to role and contractual obligations. Information may also be disclosed when required by law, to protect rights or safety, or in connection with a legitimate corporate transaction. We do not publish inquiry details as customer endorsements.
Cookies and measurement
The website may use necessary cookies or similar storage for security, session operation, form handling, and preferences. Optional analytics or marketing technologies, where used, should follow the choices and notices required in the visitor’s jurisdiction. Browser controls can remove or block storage, although some functions may stop working. A global privacy signal will be handled where applicable law requires it.
Retention, security, and international handling
Records are retained only as long as reasonably needed for the inquiry, relationship, security, legal, or recordkeeping purpose, subject to local requirements. Administrative, technical, and organizational safeguards are used in proportion to the information handled, but no internet transmission or storage system can be promised to be completely secure. Because requests may be routed across markets, information can be processed outside the visitor’s region with appropriate safeguards where required.
Your choices and requests
Depending on location, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. These rights can be subject to verification and legal exceptions. Use the contact page and state “Privacy Request,” the relevant market, and the nature of the request. We may need limited additional information to verify identity and authority. You may also complain to the appropriate privacy regulator.
Children, external sites, and updates
This business website is not directed to children, and the inquiry form should not be used by minors. External websites operate under their own privacy terms. We may update this policy when practices or legal requirements change; the effective date at the top identifies the current version. Material changes may receive an additional notice where required.